1. Cancellation policy for consumers
1.1 If the customer is a consumer, the buyer has a right of withdrawal.
1.2 Right of withdrawal for purchase contracts for (physical) goods (including DVDs, data carriers, etc.):
Right of withdrawal
You have the right to withdraw from this contract within fourteen days with reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen day period.
You will bear the direct costs of returning the goods.
After this period, you are in default with the return and are obliged to compensate for the damage caused by the delay. They only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.
Expiry of the right of withdrawal
If the customer has opened the packaging, the right of withdrawal is forfeited.
Return address in case of use of the right of withdrawal or in general in case of returns:
Pakajo GmbH
Laciga Innovation GmbH
Reichsbahnstr. 96
22525 Hamburg
Germany
